Welcome to AshBloom. This Shipping & Return Policy explains how we process, ship, and handle returns for products purchased through our website:
Shipping Policy
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- If we experience a high volume of orders, processing times may be slightly delayed.
2. Shipping Areas
We currently ship to:
- Bangladesh (All major cities and districts)
International shipping may be available in the future.
3. Shipping Charges
Shipping charges are calculated during checkout and depend on:
- Delivery location
- Order size and weight
- Selected shipping method
Any applicable shipping fees will be clearly displayed before payment.
4. Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Dhaka City | 1–3 Business Days |
| Outside Dhaka | 2–5 Business Days |
| Remote Areas | 3–7 Business Days |
Delivery times are estimates and may vary due to weather conditions, courier delays, or public holidays.
5. Order Tracking
Once your order is shipped, you may receive:
- A shipping confirmation email or SMS.
- Tracking information (if provided by the courier service).
6. Failed Delivery Attempts
If delivery fails due to:
- Incorrect address
- Incorrect phone number
- Customer unavailable
additional shipping charges may apply for re-delivery.
Return & Refund Policy
1. Return Eligibility
You may request a return if:
- The product is damaged.
- The wrong item was delivered.
- The product has manufacturing defects.
- The item is incomplete or missing parts.
2. Return Request Period
Return requests must be made within 7 days of receiving the product.
3. Conditions for Return
Returned products must:
- Be unused and in original condition.
- Include original packaging, tags, and accessories.
- Include proof of purchase or order number.
4. Non-Returnable Items
The following items cannot be returned:
- Used or damaged products caused by the customer.
- Customized or personalized products.
- Products without original packaging.
- Clearance or final sale items.
5. Refund Process
After receiving and inspecting the returned item:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be made using the original payment method whenever possible.
6. Exchange Policy
We may offer an exchange for:
- Damaged products
- Defective products
- Incorrect items delivered
Subject to product availability.
7. Return Shipping Costs
- If the return is due to our error (wrong, defective, or damaged item), AshBloom will bear the return shipping cost.
- If the customer changes their mind, the customer is responsible for return shipping charges.
8. Cancellation Policy
Orders may be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process.
Contact Us
For shipping, return, or refund inquiries, please contact us:
Website: https://ashbloom.xyz/
Email: support@ashbloom.xyz
